FOUNTAIN VALLEY, Calif., June 24, 2020 – The J.D. Power 2020 U.S. Initial Quality Study (IQS) ranked Hyundai Tucson as the best compact SUV in initial quality today. The Hyundai Veloster also earned the top score in the compact sporty car vehicle segment.
Additional vehicles in Hyundai’s lineup performed well, with Accent and Elantra both finishing second in their respective segments, while Santa Fe was third.
Barry Ratzlaff (left), chief customer officer, Hyundai Motor America and Omar Rivera, director, quality and service engineering, Hyundai Motor America accept J.D. Power IQS trophies for the Hyundai Tucson and Veloster.
“Outperforming the best vehicles in a segment is always a major milestone for Hyundai,” said Barry Ratzlaff, chief customer officer, Hyundai Motor America. “These accomplishments are a testament to the entire company’s dedication, including design, engineering, manufacturing, service, field teams and our dealer partners, to deliver the highest quality vehicles to our customers.”
The 2020 U.S. Initial Quality Study is based on responses from 87,282 purchasers and lessees of new 2020 model-year vehicles who were surveyed after 90 days of ownership. The study, which provides manufacturers with information to facilitate the identification of problems and drive product improvement, was fielded from February through May 2020.
The 2020 redesign marks the fifth generation of the study, which is now based on a 223-question battery organized into nine vehicle categories: infotainment; features, controls and displays; exterior; driving assistance (new for 2020); interior; power train; seats; driving experience; and climate.
J.D. Power 2020 U.S. Initial Quality Study (IQS) Ranks Hyundai Tucson (left) and Veloster Tops in their Segments
Barry Ratzlaff (left), chief customer officer, Hyundai Motor America and Omar Rivera (right), director, quality and service engineering, Hyundai Motor America accept J.D. Power IQS trophies for the Hyundai Tucson and Veloster from Robert Mansfield (middle), senior director, global automotive, J.D. Power.
J.D. Power 2020 U.S. Initial Quality Study (IQS) Ranks Hyundai Tucson (left) and Veloster Tops in their Segments
J.D. Power 2020 U.S. Initial Quality Study (IQS) Ranks Hyundai Tucson and Veloster Tops in their Segments
The J.D. Power 2020 U.S. Initial Quality Study (IQS) ranked Hyundai Tucson as the best compact SUV in initial quality today.
The J.D. Power 2020 U.S. Initial Quality Study (IQS) ranked Hyundai Veloster as the best the compact sporty car in initial quality today.
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, Asia Pacific and Europe.
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