Tuesday, December 16, 2008

Hyundai Earns Top Honors in J.D. Power and Associates' Consumer Financing Satisfaction Study

Hyundai Motor Finance Company Ranks Highest in Non-Luxury Loan Category

FOUNTAIN VALLEY, Calif., 12/09/2008 Hyundai Motor Finance Company (HMFC) earned the highest ranking in the non-luxury loan category among auto lending institutions in the J.D. Power and Associates 2008 Consumer Financing Satisfaction Study(SM). HMFC improved upon its 2007 fifth-place ranking, demonstrating considerable improvement in customer satisfaction. As a full-service auto finance company, HMFC serves Hyundai dealers nationwide with consumer vehicle financing, as well as dealer inventory and facility financing.

"At HMFC we are committed to satisfying car buyer's financial needs and providing the highest levels of customer service," said Mike Buckingham, president and CEO, HMFC. "Additionally, in today's credit market environment we are proud to continually deliver excellent financing options for Hyundai's customers."

In its 13th year, J.D. Power and Associates Consumer Satisfaction Study(SM) investigates the vehicle financing decision process of new vehicle purchasers, as well as analyzing customer satisfaction with more than 40 individual providers. Satisfaction is evaluated from the initial in-dealership experience through servicing of the contract. Four factors are examined to determine customers' satisfaction with their automotive finance providers: provider offering, application/approval process, payment/billing process and customer contact experience.

The data for the 2008 Consumer Financing Satisfaction Study(SM) is collected through a mail survey of new vehicle customers in two waves between May and September. The survey is targeted at customers during the initial six months of their vehicle financing experience. The 2008 survey tallied responses from 27,964 consumers who financed their new vehicle in the previous five to seven months.


Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on boat ratings, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.


Hyundai Motor America, headquartered in Fountain Valley, Calif., is a subsidiary of Hyundai Motor Co. of South Korea. Hyundai vehicles are distributed throughout the United States by Hyundai Motor America and are sold and serviced through more than 790 dealerships nationwide.

No comments: